The Central Consumer Protection Authority (CCPA) has initiated suo motu action against 41 restaurants across the country for allegedly violating consumer rights by automatically levying service charge on customers’ bills without obtaining their explicit consent. The action follows complaints received through the National Consumer Helpline (NCH), where consumers submitted invoices showing that service charges had … Continue reading CCPA Initiates Suo Motu Action Against 41 Restaurants for Levying Service Charge by Default